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Frequently asked questions

Our team is always there to help you.

About filaments and their use :

Absolutely. Francofil is a filament manufacturer.

We have our own extrusion lines. From R&D to the shipment of your reel, we control the entire filament life cycle.

100% of our filaments are manufactured on our own production site in Normandy by our own team.

Just passing through? Come and see for yourself!

Each reel is vacuum-packed with a moisture-absorbing sachet. Once vacuum-packed, the reel is placed in an individual cardboard box.

If you have ordered a single reel, it will travel in this form. If you have ordered more than one reel, each individual box will be placed in a larger box to ship your entire order.

For shipments of several reels, we always prefer to ship the minimum number of cartons possible.

These spool formats are not in great demand, but we have thought of those who consume large quantities of filament.
This is why we have indicated that they are available on request.

Send us an e-mail to contact@francofil.fr with the desired references and we'll tell you how to proceed.

Everything and its opposite has been said on this point. Preconceived ideas die hard! No, a PLA coil left in the open air for a few days does not need to be dried in the oven for several hours.

Like any object, the more careful you are, the better you'll keep your filaments. Once you've finished printing, it's best to store your filament in a dry place, without overexposing it to light.

Stored in its box in your living room or bedroom, your reel will be just fine.

Be careful with the term biodegradable! Our PLA is biosourced (made entirely from materials of biological origin, in this case corn starch). As far as biodegradability is concerned, PLA is biodegradable under industrial composting conditions.

This means it needs to be exposed to a temperature of around 65/70°C, and to be in the presence of micro-organisms. If these conditions are met, decomposition can be envisaged in 45/50 days (on average and depending on the printed part in question).

In home composting, it should take at least two months for decomposition to begin.

In nature, PLA will biodegrade after at least 4 years. So please don't throw it away.

We remind you that the filaments on the market generally contain colorants that can alter your compost (not all are compatible with food contact. Most Francofil colorants are. See the product sheet for each filament). Similarly, many PLA filaments contain additives (which you won't find in our PLAs).

These filaments are 100% bio-sourced. The material's base is PLA (corn starch).
The color, meanwhile, is provided by the recycling of waste materials after their initial life cycles in various sectors (catering, agriculture, etc.).
These are waste materials, not consumer products.

All this waste is natural waste: mussel, oyster and scallop shells, scraps and downgraded wheat grain, coffee grounds, beer dregs...

The results of your prints depend on many factors. Depending on your fill rate, layer thickness, print speed, printer and slicer settings, the results can be totally different.

Every print is unique, because every maker is!

Depending on the grade of material used, the additives used, etc., some filaments tend to expand more than others. But a nozzle doesn't clog (as long as a material isn't loaded).

The problem often comes from the hot end. Initially of uneven quality, they are increasingly efficient and considerably reduce this kind of problem.

Always opt for quality hot ends that will spare you this type of mishap.

Having trouble printing our filaments? Don't panic! Before blaming the filament, let's work together to find the cause of the problem.

Generally speaking, problems can be identified at different levels:

  • Nozzle temperature
  • Tray temperature and grip
  • Ventilation and airing the housing
  • Print speed
  • Withdrawal
  • PTFE tube wear

Find our specific advice by material.

- nozzle temperature: the nozzle heating range for our filaments is between 190°C and 230°C. Most of the time, prints are made at around 210°C. Don't hesitate to heat! Your machines are designed for it!

- Platen temperature: it all depends on your machine. Average platen temperatures are often between 50°C and 60°C, but PLA can be printed cold.

- ventilation: make sure the fans are working properly, without cooling too quickly.

- print speed: the recommended speed range is between 30 and 100 mm/s, but most prints are made between 40 and 60 mm/s.

- shrinkage: some printer models are sensitive to this factor. Try to eliminate or minimize shrinkage.

- PTFE tube: if you use Bowden, check the PTFE tube for wear. Several makers have reported counterfeit PTFE tubes that do not allow the filaments to slide properly.

In the event of printing difficulties, if all these factors have been checked, you can reset the machine to factory settings.

No luck? Still no answer? Send us an e-mail at contact@francofil.fr with as much detail as possible about your problem.

- nozzle temperature: the nozzle heating range for our filaments is between 250°C and 270°C.

- platen temperature: it all depends on your machine. Average platen temperatures are often between 90°C and 1100°C for printing ABS.

- ventilation: make sure fans are working properly, but do not cool down too quickly. Do not reduce ventilation below 80% of its maximum power.

- print speed: the recommended speed range is between 30 and 100 mm/s, but most prints are made between 40 and 60 mm/s.

- shrinkage: some printer models are sensitive to this factor. Try to eliminate or minimize shrinkage.

- PTFE tube: if you use Bowden, check the PTFE tube for wear. Several makers have reported counterfeit PTFE tubes that do not allow the filaments to slide properly.

- adhesion: if you have difficulty adhering to the tray, you can use adhesion promoters in the form of spray or glue tubes to apply to the tray before printing.

In the event of printing difficulties, if all these factors have been checked, you can reset the machine to factory settings.

No luck? Still no answer? Send us an e-mail at contact@francofil.fr with as much detail as possible about your problem.

Payment, Delivery and Order Tracking

For all orders placed on the site, you can pay by credit card and PayPal.

To request a quote, write to us at contact@francofil.fr

We also accept payment by postal order.

If you placed your order online, your invoice will be enclosed with your shipment.
You can also access your invoices in your personal space.

If you have ordered by quotation, your invoice will also be enclosed with your shipment.

In mainland France :

Pour toute commande < 80 € passée sur le site, les frais de port s’élèvent à 2,90 € TTC en relais colis et 3,90 € TTC en livraison UPS à domicile.

For all orders > €80 placed on the site, free delivery by UPS home delivery service.

For all orders placed on quotation, you will be informed of the shipping costs on the document.

Outside metropolitan France :

Prices vary considerably from country to country. We invite you to proceed with your order without validating the purchase. At the delivery stage, you'll see the shipping costs.

In mainland France :

Parcel delivery can take from 4 days to a week.

In UPS, for orders placed before noon, you will receive your order within 24 to 48 hours.

Outside metropolitan France :

Processing times outside mainland France depend on several carriers. They can vary from one country to another, from a few days to ten days.

Once your order has been shipped, you will receive an e-mail with a tracking number.

Depending on the delivery method you have selected, you can either track your shipment directly from this e-mail, or by visiting the carrier's website (UPS or relais colis for Metropolitan France, other for foreign countries).

Send to contact@francofil.fr the relevant order number and we'll take care of the rest. Whether you want to return your order or get your money back, we'll find the best solution for you.

You have 14 days to change your mind after placing an order on our site.

If your order has not yet been dispatched, it will be cancelled and you will be refunded directly to the card used to make your purchase within a few days.

If your order has already been dispatched, you must return it at your own expense within 14 days of sending your cancellation notice. The refund will be made on the day your parcel is received by Francofil, and you will receive it directly on the card used to make your purchase within a few days.

In all cases, please send your order cancellation request to contact@francofil.fr specifying the order number concerned.

Find out more about the consumer's right of withdrawal at public service website.

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